by Rob Morgan | Print Controller, RMS Blog |
At last year’s RMS Retail Forum, I remembered listening aghast to an inspirational presentation by one of our guest speakers, Phillip Adcock – The ‘go-to’ guy for science-based customer insights – and suddenly realised just how little I truly understood about...
by Rob Morgan | RMS Blog |
Times are changing and currently, things are both different and difficult for retailers and the public alike. We are all trying to get to grips with the ‘new normal’. One impact we have seen is a major increase in online sales, however, this has also highlighted it as...
by Rob Morgan | RMS Blog |
Over these past few months, the whole team here at RMS have been working hard helping our retail, hospitality & healthcare customers work remotely and maintain the highest levels of communications, compliance and employee engagement. In the background, our Support...
by Rob Morgan | Latest News, Other |
Retail is continually evolving and changing, and with new guidelines being produced to help retailers re-open their doors to customers safely, social distancing will be encouraging many shoppers to go from browsing in-store to click-and-collect, a customer experience...
by Rob Morgan | Metro, RMS Blog |
Well, one viewpoint is the care we put into our customers – no random email surveys or the occasional telephone call here, each customer is allocated their own Team Metro personnel – real people who genuinely care, who are employed just to ensure your...
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