Careers at RMS

Retail Manager Solutions Limited (RMS) provide retail, hospitality and healthcare teams with software to help manage their multi-site businesses more effectively. With solutions designed to support Operations, Compliance, HR, Buying, Project and Marketing teams, we are proud to be helping over 120 of the UK’s best-known brands with our Metro software solutions. Our business mission is to provide software solutions that allow the industries we serve to ‘do business better’ – The RMS team constantly pushes for new & innovative ways to achieve this with our Metro software.

RMS employs people in a wide variety of roles and is always on the lookout for innovative individuals who have a real passion for service and expect more from technology. Add to that, we are going through a huge period of growth, and so if you work with us, you’ll be joining a growing team of retail, hospitality and healthcare technology experts that will help your talent shine.

If this sounds like you, and you want to be part of something special simply send your CV along with a covering letter to jobs@metrofy.com and follow us on LinkedIn, Twitter and Facebook for regular updates.

 

Customer Support Representative

We have an exciting opportunity for a Customer Service Representative to join our existing team at Castle Malwood, Minstead, Hampshire.

​You will also assist with the analysis of support calls and help identify areas for increased product effectiveness. In addition, you will also assist with the testing of new features/releases as a way of keeping up to date with product changes. You will be responsible for providing support to customers and look to resolve tickets raised as quickly and effectively as possible successfully.

This role is particularly well suited to those candidates with experience in customer interaction and/or working in a support environment.

Key Responsibilities:

  • Day-to-day ownership of the support process, recording and processing calls from customers seeking support/reporting issues.
  • Review customer issues, seek resolution in line with Service Level Agreements, and, where appropriate, recommend improvements.
  • Update and maintain our customer-facing platform, highlighting the effectiveness of our software.
  • Carry out functional Software Testing. This will include testing new releases of the product and new features.
  • Assist in the production of standard business documentation (for example, Account Review Documents, training documents, Critical Paths etc).
  • Some general reception duties will be occasionally required, as well as assisting other teams with tasks (for example, meeting and greeting visitors, answering and directing calls, and assisting at events and exhibitions).

Skills & Qualifications:

  • Excellent communication and customer service skills.
  • Ideally educated to A Level Standard.
  • Great telephone manners.
  • Flexible approach- works well under pressure.
  • Retail, Healthcare, or Leisure and Hospitality industry experience an advantage.
  • Good working knowledge of Microsoft Office.
  • Basic IT troubleshooting skills are an advantage.
  • An understanding of SQL management studio is an advantage.
  • Strong team player actively supporting the support, operations and wider Metro team.
  • Ability to work independently, and organise self and others to ensure tasks are carried out in a timely manner.
  • Ability to produce documentation, training guides, requirements, presentations…

Although primarily an office-based role, some remote working may be required. You will need to have your own means of transport (due to the unique location of the office). We offer free parking and refreshments on-site. RMS also holds regular social events such as games and quiz nights, BBQ’s and off-site team events. If this sounds like you, we would love to hear from you! Please send us your CV along with your salary expectations and notice period.

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Company Pension
  • On-site parking
  • Work from home

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Minstead, SO43 7PE: reliably commute or plan to relocate before starting work (preferred)

Education:

  • A-Level or equivalent (preferred)

Experience:

  • Customer service: 1 year (required)

Job Types: Full-time, Permanent

Salary: £21,000.00-£26,000.00 per year

Work Location: Hybrid remote in Minstead, SO43 7PE

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