Careers at RMS

Retail Manager Solutions Limited (RMS) provide retail, hospitality and healthcare teams with software to help manage their multi-site businesses more effectively. With solutions designed to support Operations, Compliance, HR, Buying, Project and Marketing teams, we are proud to be helping over 80 of the UK’s best-known brands with our Metro software solutions. Our business mission is to provide software solutions that allow the industries we serve to ‘do business better’ – The RMS team constantly pushes for new & innovative ways to achieve this with our Metro software solution. 

Not only do we work in some of the most exciting and innovative industries around, but we’re also working at the sharp end of it, providing technology to many of the best known and most recognisable brands.

RMS employs people in a wide variety of roles and is always on the lookout for innovative individuals who have a real passion for service and expect more from technology. Add to that, we are going through a huge period of growth, and so if you work with us, you’ll be joining a growing team of retail, hospitality and healthcare technology experts that will help your talent shine.

If this sounds like you, and you want to be part of something special simply send your CV along with a covering letter to jobs@metrofy.com and follow us on LinkedInTwitter and Facebook for regular updates. You can view our latest opportunities below.

 

Junior Application Support Analyst (Software Development Technician Apprenticeship Level 3)

Minstead, New Forest, Hampshire.

£14,000 a year

Office/Hybrid based role

Due to the success and growth of our Metro solution, we are expanding our support team. As a result, we are on the lookout for confident ‘people-persons’ who enjoy working in a challenging, fast-moving environment to join us. This role is ideal for customer-oriented people who enjoy working with processes, methodology, and software.

This role is dual-focused, requiring a strong methodology in approach with excellent numerical and communication skills whilst also having a logical approach to problem-solving. You will be supporting customers from a range of industry verticals, including Retail, Hospitality and Healthcare and will be the main point of contact for customers ensuring that regular updates and appropriate levels of service are maintained. In addition, you will be assisting with the analysis of support calls, identifying issues/defects and seeking fixes for resolution. You will also help in identifying areas for increased product effectiveness.

The chosen candidate will be providing IT support to customers and look to successfully resolve tickets raised. You will also ensure that you are kept up to date with product changes and assist with testing new features/releases.

As a highly motivated individual with a thirst for problem-solving, you will be responsible for managing your own workload and actions and working effectively as part of the support team, maintaining a collaborative relationship with the wider Business.

Responsibilities 

  • Day to day ownership of support processes
  • Collaborate with the support and development teams.
  • Review customer issues/tickets (2nd line support) to seek resolution supporting the RMS support process in line with service level agreements and, where appropriate, recommend improvements.
  • Problem solve and troubleshoot
  • Identify issues/defects and seek fixes for resolution.
  • Change/writes code to resolve issues/defects
  • Collaborate with the development team for fixes
  • Develop solutions in line with RMS standards
  • Carry out unit software testing & system testing.
  • Provide ongoing support & maintenance of solutions.
  • Manage Customer expectations with regards to issue resolution in accordance with service level agreements
  • Analyse and track customer metrics: highlight opportunities and threats to appropriate managers.
  • Assist Customers in understanding Product Release notes and provide guidance when applying to their own Business needs.
  • Work collaboratively with the support, operation, sales and development teams to find solutions that solve business issues.
  • Contribute to the innovation and instigation of new software projects/process changes for the effective improvement of solutions operation within the context of the role purpose.
  • Some reception duties will be occasionally required (meeting and greeting visitors, answering and directing calls).

Development is predominantly in Microsoft C# using ASP.NET MVC with front end technologies of HTML, Javascript, jQuery, and Bootstrap.

Applications are hosted in Microsoft Azure using a SQL Azure database backend.

Job Type: Full-time (Monday to Friday)

37.5 hours per week (Shifts to cover support between the hours of 8:00 – 18:00, 7.5 per day)

NEST Government pension scheme, if age applicable

Free car parking

Holiday allowance of 28 days, including bank holidays

Salary: £14,000 a year

Qualifications – Minimum 5 GCSE – Maths Grades A-C or 4 – 9, GCSE – English Grades A – C or 4 – 9 & science or a technical/IT subject.

Core Competencies – Knowledge skills and experience:

  • Applicants will ideally be a car owner/driver due to office location.
  • Confident, numerate, enthusiastic and reliable
  • Basic IT troubleshooting skills an advantage
  • Basic understanding of HTML
  • A thirst for problem-solving
  • Computer literate – Good working knowledge of Microsoft Office plus mobile devices
  • Excellent communication and customer service skills
  • Good telephone manner
  • Flexible approach and able to work well under pressure
  • Strong team player actively supporting the support, operations and wider Metro teams.
  • Ability to work independently and organise oneself and others to ensure tasks are carried out in a timely manner.
  • Experience in working with customers would be an asset.

For further information or to apply for this position, please email jobs@metrofy.com , and enclose your latest CV and contact details.

 

Metro Account Manager 

Minstead, New Forest, Hampshire.

£18,000 – £22,000 a year depending on experience + £5k Car allowance, Mobile phone, expenses.

Field-Based Role with Car Allowance.

Due to the success and growth of our Metro solution, we are expanding our Account Management team, and are on the lookout for confident, people-persons to join us. This opportunity provides a big step up for individuals who want to grow out of their current environment and enjoy a challenging, fast-moving environment, travelling daily to meet organisations committed to improving their business.

Reporting to the Metro Team Manager, this role is dual-focused; requiring a strong, customer-focused outlook and excellent communication skills, whilst also having a logical approach to problem-solving. You will manage a variety of accounts, from a range of industry verticals – Retail, Hospitality and Healthcare – and will become the dedicated point of contact for your customers within each, ensuring that regular and appropriate levels of contact and support are maintained, whilst identifying areas for increased product effectiveness. You will be their guide and mentor taking full responsibility for ensuring they optimise their use of our Metro software.

As with any field-based role you will need to be a highly motivated individual, who is able to take responsibility for your own actions and workload, whilst maintaining a collaborative relationship with the Business. This role is suited to those with experience in customer interaction and/or working in a Head Office/Field environment.

Responsibilities 

  • Day to day ownership of allocated Customer Accounts
  • Regular Customer contact, account reviews and action management
  • Regular reviews of Customer implementations including use/design of Homepages, publishing of tasks, content, KPI’s etc. with an overall objective of offering best practice guidance
  • Forecast and track customer metrics to predict trends. Highlight opportunities and threats to appropriate managers.
  • Gain a clear understanding of Customer Business Objectives, in order that additional software modules can be proposed, offered and demonstrated where required.
  • Setting up system demonstrations for existing and new functionality
  • Reviewing customer issues to seek resolution supporting the support process & recommending improvements.
  • Engage Customers in discussions on requirements and initiatives.
  • Complete standard business documentation (for example CPA`s, Process mapping, Account Review Documents etc)
  • Manage Customer expectations with regard to project timelines
  • Assist Customers in understanding Product Release notes and provide guidance & training when applying to their own Business needs.
  • Working collaboratively with the support, operation, Sales and development team to find solutions that solve business issues
  • Carry out/Organise Software Testing and assist in Product implementation. This also may include testing new releases of the product for your customer’s specific practices

Previous Account Management experience not required, though desirable.  A background in Retail, Hospitality or Healthcare would be beneficial. A Full Driving licence is essential as is a flexible approach to hours of work. Some nights away from home may be required.

Job Type: Full-time

Salary: £18,000.00 to £22,000.00 per year depending on experience + £5k Car allowance, Mobile phone, expenses, free parking and refreshments on-site.

 

Core Competencies – Knowledge skills and experience:

  • Retail or Healthcare or Leisure or Hospitality industry experience of communications & workload & best practices
  • Project management understanding an advantage
  • Ability to produce documentation, training guides, requirements, presentations
  • Good written & verbal skills
  • Flexible and able to react quickly to the needs of the customer
  • Good working knowledge of Microsoft Office
  • Strong team player actively supporting the Metro team and the wider support & operations team
  • Ability to work independently, organise self and others to ensure tasks are carried out in a timely manner.
  • Full driving license (required)

For further information or to apply for this position please email jobs@metrofy.com , and enclose your latest CV and contact details.

 

In addition to these exciting opportunities, we welcome general applications.

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