Careers at RMS
Not only do we work in some of the most exciting and innovative industries around, we’re working at the sharp end of it providing technology to many of the best known and most recognisable brands.
RMS employs people in a wide variety of roles and is always on the look out for innovative individuals that have a real passion for service, and expect more from technology. Add to that, we are going through a huge period of growth, and so if you work with us, you’ll be joining a growing team of retail, hospitality and healthcare technology experts that will help your talent shine.
If this sounds like you, and you want to be part of something special simply send your CV along with a covering letter to firstname.lastname@example.org and follow us on LinkedIn, Twitter and Facebook for regular updates. You can view our latest opportunities below.
Metro Account Manager
Minstead, New Forest, Hampshire.
£18,000 – £22,000 a year depending on experience + £5k Car allowance, Mobile phone, expenses.
Field-Based Role with Car Allowance.
Due to the success and growth of our Metro solution, we are expanding our Account Management team, and are on the lookout for confident, people-persons to join us. This opportunity provides a big step up for individuals who want to grow out of their current environment and enjoy a challenging, fast-moving environment, travelling daily to meet organisations committed to improving their business.
Reporting to the Metro Team Manager, this role is dual-focused; requiring a strong, customer-focused outlook and excellent communication skills, whilst also having a logical approach to problem-solving. You will manage a variety of accounts, from a range of industry verticals – Retail, Hospitality and Healthcare – and will become the dedicated point of contact for your customers within each, ensuring that regular and appropriate levels of contact and support are maintained, whilst identifying areas for increased product effectiveness. You will be their guide and mentor taking full responsibility for ensuring they optimise their use of our Metro software.
As with any field-based role you will need to be a highly motivated individual, who is able to take responsibility for your own actions and workload, whilst maintaining a collaborative relationship with the Business. This role is suited to those with experience in customer interaction and/or working in a Head Office/Field environment.
- Day to day ownership of allocated Customer Accounts
- Regular Customer contact, account reviews and action management
- Regular reviews of Customer implementations including use/design of Homepages, publishing of tasks, content, KPI’s etc. with an overall objective of offering best practice guidance
- Forecast and track customer metrics to predict trends. Highlight opportunities and threats to appropriate managers.
- Gain a clear understanding of Customer Business Objectives, in order that additional software modules can be proposed, offered and demonstrated where required.
- Setting up system demonstrations for existing and new functionality
- Reviewing customer issues to seek resolution supporting the support process & recommending improvements.
- Engage Customers in discussions on requirements and initiatives.
- Complete standard business documentation (for example CPA`s, Process mapping, Account Review Documents etc)
- Manage Customer expectations with regard to project timelines
- Assist Customers in understanding Product Release notes and provide guidance & training when applying to their own Business needs.
- Working collaboratively with the support, operation, Sales and development team to find solutions that solve business issues
- Carry out/Organise Software Testing and assist in Product implementation. This also may include testing new releases of the product for your customer’s specific practices
Previous Account Management experience not required, though desirable. A background in Retail, Hospitality or Healthcare would be beneficial. A Full Driving licence is essential as is a flexible approach to hours of work. Some nights away from home may be required.
Job Type: Full-time
Salary: £18,000.00 to £22,000.00 per year depending on experience + £5k Car allowance, Mobile phone, expenses, free parking and refreshments on-site.
Core Competencies – Knowledge skills and experience:
- Retail or Healthcare or Leisure or Hospitality industry experience of communications & workload & best practices
- Project management understanding an advantage
- Ability to produce documentation, training guides, requirements, presentations
- Good written & verbal skills
- Flexible and able to react quickly to the needs of the customer
- Good working knowledge of Microsoft Office
- Strong team player actively supporting the Metro team and the wider support & operations team
- Ability to work independently, organise self and others to ensure tasks are carried out in a timely manner.
- Full driving license (required)
For further information, or to apply for this position please email email@example.com , and enclose your latest CV and contact details.
In addition to these exciting opportunities, we welcome general applications.