We provide retail, hospitality and healthcare teams with software to help manage their multi-site businesses more effectively.
With solutions designed to support Operations, Compliance, HR, Buying, Project and Marketing teams, we are proud to be helping over 120+ of the best-known brands and retailers, across more than 250,000+ locations and in 14 different languages.
Metro enables your business to plan its own journey according to your business requirements, providing a clear illustration of key ‘application lines’, each having interoperability, removing the need for dozens of disparate applications.
Our mission is simple. To provide software solutions that allow you to ‘do business better’ – we constantly push for new & innovative ways to achieve this.
Foundation
The engine room of the RMS application suite, managing your business hierarchy, location attributes, security and authentication across the whole metro portfolio.
Designed to simplify and expedite deployment of metro modules across your business, its unique architecture means implementation times are significantly reduced.
Foundation provides the platform for personalisation of metro applications across multiple devices.
Unified Comms
The employee engagement application providing personalised communication and compliance activities.
Personalised homepages deliver a view of elements that you need to know, do or ask, as well as social communications, messaging, feedback, performance and much more.
Unified Comms covers all of your employee communication and compliance needs via voice, messaging, video, reporting, KPI, compliance and much more.
Process
A range of automated and intelligent application solutions.
Store Audits, Accident and Incident reporting through to Daily Checks, Petty Cash Management and Ordering.
The Process line provides you with visible compliance, workflow escalation and budget management, all adhering to legal requirements for Health & Safety, Accident Management and Trading Standards needs.
Workforce Management
A flexible and effective labour scheduling toolset, that can optimise scheduling drivers by store and by week, unique to individual store trading activities.
No need for hardcoded algorithms, the tool can adapt to your business as it changes.
Multi-currency support for hours, costs, supporting NI, holiday and sickness costs. Key KPIs based on labour match, cost of sale and productivity objectives.
Time & Attendance
Time and attendance provides you with an effective process to manage your weekly actuals using calculating timesheets and incorporates absence management, ad hoc payments and actual labour matching.
Time & Attendance ensures all your team members are paid correctly for the hours they work.
Employee Management
A simple and effective full human resources application.
From starters and leavers to change of details. Validation for bank details, NI, and address.
This line caters for all absence management and holiday planning requirements.
Self-service functionality for all employees for absence booking, schedule publications, training requests and availability to work.
Learning Management
An end-to-end learning management and accreditation solution.
Course bookings, tutorials, skill management, role plays with integrated videos.
Online accreditation, testing and scoring.
Accreditation management for certification renewals.
Print Controller
A full in-store portal providing you access to all styles of print materials, from shelf edge tickets, stickers, barkers, talkers and digital signage.
Integration with your ERP, price and product information ensures accuracy and adherence to corporate branding and trading standards.
Integration with 3rd parties such as Brandbank and BrandView, guarantees your in-store signage delivers you the best possible sales messaging and imagery.
Contract
A full Customer Relationship Management solution, providing you with a range of contract based sales activities.
Integration with credit check applications to enable basket building and customer offers.
Generation of customer specific contracts and data protection validation.
Activity Planner
Activity Planner is aware of all your resource requirements within the branch, from simple task management, daily / routine tasks, labour schedules and key project activities.
Project templates, critical paths, auto-calculation of resource needs based on a range of drivers i.e. number of products, square footage, store attributes, through to a flat allocation of time.
Full approval and workflow engine, enabling ‘what if’ scenarios and their impact to your plans. Gone are the days of the branch with ‘elastic walls’!
“We selected the RMS solution as we believe it provides the best retail solution for planning and managing store communications”
“RMS offered a SaaS solution so the implementation was very rapid and easy. We are able to change the look and feel ourselves and ensure we connect to the right audience”
“The configurability of this product is a major plus and has enabled us to not only launch quickly, but also change as and when we want to.”
Latest News:
Metro Forum 2021 – Date Confirmed.
With the retail, hospitality and healthcare industries significantly affected due to Covid-19, we do not feel it would be right to proceed with this year's Metro Forum and have therefore taken the difficult decision to cancel it for this year. Given the rapidly...
Webinar – Make Kerbside Collection a Breeze
Retail is continually evolving and changing, and with new guidelines being produced to help retailers re-open their doors to customers safely, social distancing will be encouraging many shoppers to go from browsing in-store to click-and-collect, a customer experience...
Coronavirus – COVID-19 – Updated 18th March
COVID-19 Update - 18th March 2020 As a result of the statement from the Prime Minister Monday 16th March, and further updates released since, as a Business, RMS have decided to implement a 'work from home' policy effective as of Wednesday the 18th March 2020. All...
RMS Blog:
DIGITIZING TIME – who remembers clocking in with their timecard?!
I remember, many years ago, in my first job in Retail, the timecard! Standing patiently in a queue waiting to get my timecard stamped, wishing the queue would move faster, else I was going to be late. In those days, there was no minimum wage, no working time...
SOCIAL PLATFORMS – You can’t live with them and we can’t live without them.
Can any of us imagine HOW we would have survived and surfed the turbulent waters of a national lockdown, and the consequences COVID 19 has had to our businesses and employees, without a Communications platform? Over recent years, we’ve seen a plague of SOCIAL...
How is your HR Team engaging with their workforce?
If COVID 19 has taught us anything, it’s that business tools like email, intranets and written letters simply don’t cut it when it comes to engaging with today’s workforce. Even more so when people have been or continue to work from home. Disengagement causes real...
Today’s workforce feel disconnected. Here’s why…
According to a recent survey by ENGINE INSIGHTS, from a sample of just over 1,000 adults who have been working from home due to COVID-19, almost 80% of today’s workforce feel disconnected from what is going on in their organisations – this despite the meteoric rise of...
Kerbside Collection – Contactless Click & Collect
Times are changing and currently, things are both different and difficult for retailers and the public alike. We are all trying to get to grips with the ‘new normal’. One impact we have seen is a major increase in online sales, however, this has also highlighted it as...
Meet Team Metro
Over these past few months, the whole team here at RMS have been working hard helping our retail, hospitality & healthcare customers work remotely and maintain the highest levels of communications, compliance and employee engagement. In the background, our Support...