We provide retail, hospitality and healthcare teams with software to help manage their multi-site businesses more effectively.
Designed to support Operations, Compliance, HR, Project and Marketing teams, Metro enables your business to plan its own unique journey according to its own special requirements, whilst at the same time removing the need for a patchwork of disparate applications.
Developed by RMS, many of the best-known retail, hospitality, and healthcare brands trust Metro each day to connect, engage and empower their digital workforce and manage their multi-site businesses more effectively.
The RMS mission is simple. To provide software that allow you to ‘do business better’ – Metro provides new, innovative, cost effective ways to achieve this.
Metro Foundation
Commonly referred to as the engine room of Metro, Foundation is the hub all Metro applications reside upon and is responsible for managing business hierarchy, location attributes, access control, and data feeds. In addition, it also incorporates our homepage designer.
This tool enables businesses to personalise the ‘look, feel, and functionality of all metro applications across multiple devices and platforms.
Unified Comms
Unified Comms is the employee engagement module within Metro and provides each user with personalised communication and compliance activities via personalised homepages.
Our dynamic and responsive web portal delivers content, tasks, social communications, messaging, feedback, performance, and more.
Process
Process adds a range of automated and intelligent applications, including the ability to complete Site Audits, capture Accidents, Incidents and undertake Daily Checks, Petty Cash Management and Sundries Ordering.
In addition, the module provides visible compliance, workflow escalation and budget management, each adhering to legal or policy requirements.
Workforce Management
A flexible and effective labour scheduling toolset, that can optimise scheduling drivers by store and by week, unique to individual store trading activities.
No need for hardcoded algorithms, the tool can adapt to your business as it changes.
Multi-currency support for hours, costs, supporting NI, holiday and sickness costs. Key KPIs based on labour match, cost of sale and productivity objectives.
Time & Attendance
Time and attendance provides you with an effective process to manage your weekly actuals using calculating timesheets and incorporates absence management, ad hoc payments and actual labour matching.
Time & Attendance ensures all your team members are paid correctly for the hours they work.
Employee Management
A simple and effective full human resources application.
From starters and leavers to change of details. Validation for bank details, NI, and address.
This line caters for all absence management and holiday planning requirements.
Self-service functionality for all employees for absence booking, schedule publications, training requests and availability to work.
Metro Apps
Metro Apps provides access to our most popular metro modules where online and offline connectivity is essential.
Apps include Self-Service, Metro Time (soft clock), Site Visits, Support Desk and Metro Teams.
Print Controller
A full in-store portal providing you access to all styles of print materials, from shelf edge tickets, stickers, barkers, talkers and digital signage.
Integration with your ERP, price and product information ensures accuracy and adherence to corporate branding and trading standards.
Integration with 3rd parties such as Brandbank and BrandView, guarantees your in-store signage delivers you the best possible sales messaging and imagery.
Activity Planner
Activity Planner is aware of all your resource requirements within the branch, from simple task management, daily / routine tasks, labour schedules and key project activities.
Project templates, critical paths, auto-calculation of resource needs based on a range of drivers i.e. number of products, square footage, store attributes, through to a flat allocation of time.
Full approval and workflow engine, enabling ‘what if’ scenarios and their impact to your plans. Gone are the days of the branch with ‘elastic walls’!
Latest News:
EuroCIS 2024
EuroCIS 2024 - The Leading Trade Fair for Retail Technology is happening from February 27 to 29, 2024, in Düsseldorf, and RMS will be there! Come and meet the team from RMS Europe in Hall 10 on Stand B48 and join the 'Who's Who' of Europe's retail technology sector...
That’s a wrap on Metro Connect 2023!
Following an action-packed day in the heart of the New Forest, the 2023 RMS User Forum came to a close after featuring incredible customer presentations from Halfords, New Look, Dunlem and Southern Co-op. On Thursday, the 6th of July, the RMS team set out to...
Metro Connect Speaker Announcement: New Look
RMS is delighted to announce that New Look will be one of our featured guest speakers at Metro Connect. Having recently moved off RMS’ legacy Ops Director product and migrated to Metro, the move brings New Look a host of new features, including Metro’s latest Mobile,...
Metro Connect Speaker Announcement: Dunelm
RMS is thrilled to share that Dunelm will be one of our featured guest speakers at Metro Connect and will be sharing how they have been using Metro’s People Suite for the past nine years, how it has supported the optimisation of scheduling and time management, and...
RMS Blog:
Is your tech stack causing technology challenges?
On average, retailers use between 15 to 30 different software tools in their operational tech stack, with many of these fractured, operating in silos and with diverse commercial, support, and integration approaches. That might be surprising to some, but it's a big...
Delivering Retail Price Transparency
In the fiercely competitive retail landscape, businesses are continually striving to deliver a seamless and efficient shopping experience. Among the critical aspects of this pursuit is the clear display of prices and product information, which, according to a recent...
Effective Communication and Collaboration among Deskless Workers
Employee engagement is critical in driving business success, resulting in increased profitability, higher productivity, and improved customer satisfaction. However, many organisations still need help to develop and implement effective strategies for fostering...
In-store, Online, Hybrid shopping – Customers want it all
According to research by IBM, consumers want it all. The IBM Institute for Business Value (IBV), in association with the National Retail Federation (NRF), conducted a global survey of more than 19,000 respondents across 28 countries. The research found that...
Three reasons why you should be cutting your ticketing & POS costs
Eliminate wastage. Retailers find that 25-50% of all in-store ticketing and POS goes unused, and up to 30% of in-store tickets printed are unnecessary. This is often due to inaccurate or non-existent store profiling and incorrect data. Eliminating a one-size-fits-all...
Workforce Management in 2023
Workforce management is one of the most important aspects of any organisation. It not only ensures that your employees are working at peak efficiency but also ensures that you are spending your resources effectively. To succeed and thrive in the future, organisations...
RIP Fax Machine
November 1st, 2022, the UK communications regulator, Ofcom, has officially proposed to remove the requirement for telecom operators to provide FAX (facsimile) services under their legally-binding Universal Service Obligation (USO). The trusty fax machine (more...
Do more with less…
Whether it’s better communication and employee engagement or delivering productivity efficiencies alongside class-leading service standards, optimising the employee experience is crucial if businesses are not only to navigate this change but emerge stronger.
Engaging and Motivating Employees
Employee motivation in the retail and hospitality sector can be a tough one to crack. In an industry that experiences circa 60% annual staff turnover, recent surveys have suggested that almost half of frontline retail and hospitality workers feel dissatisfied with...
What do the new Calorie Labelling Regulations mean for your business?
The Association of Convenience Stores (ACS) has detailed new guidance on the calorie_labelling rules that come into force from April this year, requiring retailers within the scope of the new regulations to add calorie and portion information to menus and displays of...