We provide retail, hospitality and healthcare teams with software to help manage their multi-site businesses more effectively.
With solutions designed to support Operations, Compliance, HR, Buying, Project and Marketing teams, we are proud to be helping over 80 of the best-known brands and retailers, across more than 100,000 locations and in 14 different languages.
Metro enables your business to plan its own journey according to your business requirements, providing a clear illustration of key ‘application lines’, each having interoperability, removing the need for dozens of disparate applications.
Our mission is simple. To provide software solutions that allow you to ‘do business better’ – we constantly push for new & innovative ways to achieve this.
Foundation
The engine room of the RMS application suite, managing your business hierarchy, location attributes, security and authentication across the whole metro portfolio.
Designed to simplify and expedite deployment of metro modules across your business, its unique architecture means implementation times are significantly reduced.
Foundation provides the platform for personalisation of metro applications across multiple devices.
Unified Comms
The employee engagement application providing personalised communication and compliance activities.
Personalised homepages deliver a view of elements that you need to know, do or ask, as well as social communications, messaging, feedback, performance and much more.
Unified Comms covers all of your employee communication and compliance needs via voice, messaging, video, reporting, KPI, compliance and much more.
Process
A range of automated and intelligent application solutions.
Store Audits, Accident and Incident reporting through to Daily Checks, Petty Cash Management and Ordering.
The Process line provides you with visible compliance, workflow escalation and budget management, all adhering to legal requirements for Health & Safety, Accident Management and Trading Standards needs.
Workforce Management
A flexible and effective labour scheduling toolset, that can optimise scheduling drivers by store and by week, unique to individual store trading activities.
No need for hardcoded algorithms, the tool can adapt to your business as it changes.
Multi-currency support for hours, costs, supporting NI, holiday and sickness costs. Key KPIs based on labour match, cost of sale and productivity objectives.
Time & Attendance
Time and attendance provides you with an effective process to manage your weekly actuals using calculating timesheets and incorporates absence management, ad hoc payments and actual labour matching.
Time & Attendance ensures all your team members are paid correctly for the hours they work.
Employee Management
A simple and effective full human resources application.
From starters and leavers to change of details. Validation for bank details, NI, and address.
This line caters for all absence management and holiday planning requirements.
Self-service functionality for all employees for absence booking, schedule publications, training requests and availability to work.
Learning Management
An end-to-end learning management and accreditation solution.
Course bookings, tutorials, skill management, role plays with integrated videos.
Online accreditation, testing and scoring.
Accreditation management for certification renewals.
Print Controller
A full in-store portal providing you access to all styles of print materials, from shelf edge tickets, stickers, barkers, talkers and digital signage.
Integration with your ERP, price and product information ensures accuracy and adherence to corporate branding and trading standards.
Integration with 3rd parties such as Brandbank and BrandView, guarantees your in-store signage delivers you the best possible sales messaging and imagery.
Contract
A full Customer Relationship Management solution, providing you with a range of contract based sales activities.
Integration with credit check applications to enable basket building and customer offers.
Generation of customer specific contracts and data protection validation.
Activity Planner
Activity Planner is aware of all your resource requirements within the branch, from simple task management, daily / routine tasks, labour schedules and key project activities.
Project templates, critical paths, auto-calculation of resource needs based on a range of drivers i.e. number of products, square footage, store attributes, through to a flat allocation of time.
Full approval and workflow engine, enabling ‘what if’ scenarios and their impact to your plans. Gone are the days of the branch with ‘elastic walls’!
“We selected the RMS solution as we believe it provides the best retail solution for planning and managing store communications”
“RMS offered a SaaS solution so the implementation was very rapid and easy. We are able to change the look and feel ourselves and ensure we connect to the right audience”
“The configurability of this product is a major plus and has enabled us to not only launch quickly, but also change as and when we want to.”
Latest News:
Metro Forum 2019 – Post Event Report
25% increase in attendees to the Forum, 91% of attendees stayed for the Awards, 96% satisfaction rating overall for the event, 100% want to attend again - These are just some of the headlines from this year's Metro Forum and Awards event where more than 120 retailers...
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Metro Forum 2019 – Photographs
CLICK HERE TO SEE PHOTOS
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Winners announced at 2019 Metro Awards Ceremony
What a terrific evening everyone had following Metro Forum 2019 on the 27th June 2019. A full report of the evening with pictures will follow but for now, our congratulations go to all our award winners below! Newcomer Award – this award recognises a customer...
read moreRMS Blog:
What’s our USP?
We’ve shared before what keeps Metro on the top spot for branch control and communication, but one question that comes up from time to time is “What’s Metro’s USP”? Let's take a look... For every application Metro offers, there are countless other vendors out there...
read moreList allergens to save lives.
The Food Standards Agency (FSA) has proposed changes so all shops that prepare and sell packaged food on-site should list all ingredients and highlight major allergens to avoid deaths. This follows the tragic deaths of Celia Marsh in 2018 and 15-year-old Natasha...
read moreHow much time and money do companies waste on email?
The fact is our reliance on email has got out of hand and there’s absolutely no reason for it; email is no longer the most effective way to communicate, engage or collaborate with your workforce. According to various internet sources (just google it!) the average...
read moreRetail Reinvention
According to the Office for National Statistics, there were 93,000 fewer jobs in retail during 2018, and that trend looks to continue as the prediction made by the British Retail Consortium in 2016 starts to look increasingly accurate. The BRC said then that almost a...
read moreHow to turn Black Friday into a Golden Quarter!
Black Friday (the day after Thanksgiving when Americans traditionally start their Christmas shopping) and Cyber Monday have become growing phenomenon’s for UK shoppers seeking a bargain on their Christmas shopping. For retailers, the build-up to this event, along with...
read moreMaximising the AI opportunity
This week we had the opportunity to attend Microsoft Future Decoded 2018 and have come away with a mind-blowing view of the future. With incredible first-hand insights into technology concepts such as Intelligent Cloud and Intelligent Edge, as well as emerging...
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