We provide retail, hospitality and healthcare teams with software to help manage their multi-site businesses more effectively.

Designed to support Operations, Compliance, HR, Project and Marketing teams, Metro enables your business to plan its own unique journey according to its own special requirements, whilst at the same time removing the need for a patchwork of disparate applications.

Developed by RMS, many of the best-known retail, hospitality, and healthcare brands trust Metro each day to connect, engage and empower their digital workforce and manage their multi-site businesses more effectively. 

The RMS mission is simple. To provide software that allow you to ‘do business better’ – Metro provides new, innovative, cost effective ways to achieve this.

Metro Foundation

Commonly referred to as the engine room of Metro, Foundation is the hub all Metro applications reside upon and is responsible for managing business hierarchy, location attributes, access control, and data feeds. In addition, it also incorporates our homepage designer.

This tool enables businesses to personalise the ‘look, feel, and functionality of all metro applications across multiple devices and platforms.

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Unified Comms

Unified Comms is the employee engagement module within Metro and provides each user with personalised communication and compliance activities via personalised homepages.

Our dynamic and responsive web portal delivers content, tasks, social communications, messaging, feedback, performance, and more.

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Process adds a range of automated and intelligent applications, including the ability to complete Site Audits, capture Accidents, Incidents and undertake Daily Checks, Petty Cash Management and Sundries Ordering.

In addition, the module provides visible compliance, workflow escalation and budget management, each adhering to legal or policy requirements.

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Workforce Management

A flexible and effective labour scheduling toolset, that can optimise scheduling drivers by store and by week, unique to individual store trading activities.

No need for hardcoded algorithms, the tool can adapt to your business as it changes.

Multi-currency support for hours, costs, supporting NI, holiday and sickness costs. Key KPIs based on labour match, cost of sale and productivity objectives.

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Time & Attendance

Time and attendance provides you with an effective process to manage your weekly actuals using calculating timesheets and incorporates absence management, ad hoc payments and actual labour matching.

Time & Attendance ensures all your team members are paid correctly for the hours they work.

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Employee Management

A simple and effective full human resources application.

From starters and leavers to change of details. Validation for bank details, NI, and address.

This line caters for all absence management and holiday planning requirements.

Self-service functionality for all employees for absence booking, schedule publications, training requests and availability to work.

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Metro Apps

Metro Apps provides access to our most popular metro modules where online and offline connectivity is essential.
Apps include Self-Service, Metro Time (soft clock), Site Visits, Support Desk and Metro Teams.

Print Controller

A full in-store portal providing you access to all styles of print materials, from shelf edge tickets, stickers, barkers, talkers and digital signage.

Integration with your ERP, price and product information ensures accuracy and adherence to corporate branding and trading standards.

Integration with 3rd parties such as Brandbank and BrandView, guarantees your in-store signage delivers you the best possible sales messaging and imagery.

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Activity Planner

Activity Planner is aware of all your resource requirements within the branch, from simple task management, daily / routine tasks, labour schedules and key project activities.

Project templates, critical paths, auto-calculation of resource needs based on a range of drivers i.e. number of products, square footage, store attributes, through to a flat allocation of time.

Full approval and workflow engine, enabling ‘what if’ scenarios and their impact to your plans. Gone are the days of the branch with ‘elastic walls’!

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Latest News:

Metro Forum 2023 – Registration is open!

Metro Forum 2023 – Registration is open!

Following a fabulous Metro Forum earlier this year, RMS are delighted to confirm registration for next year's event is now open. The forum is a terrific way to learn how Metro's Digital Workplace can help businesses drive internal communications, increase productivity...

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RMS Blog:

Workforce Management in 2023

Workforce management is one of the most important aspects of any organisation. It not only ensures that your employees are working at peak efficiency but also ensures that you are spending your resources effectively. To succeed and thrive in the future, organisations...

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RIP Fax Machine

November 1st, 2022, the UK communications regulator, Ofcom, has officially proposed to remove the requirement for telecom operators to provide FAX (facsimile) services under their legally-binding Universal Service Obligation (USO). The trusty fax machine (more...

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Do more with less…

Whether it’s better communication and employee engagement or delivering productivity efficiencies alongside class-leading service standards, optimising the employee experience is crucial if businesses are not only to navigate this change but emerge stronger.

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Engaging and Motivating Employees

Employee motivation in the retail and hospitality sector can be a tough one to crack. In an industry that experiences circa 60% annual staff turnover, recent surveys have suggested that almost half of frontline retail and hospitality workers feel dissatisfied with...

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Relevance Fatigue

We all suffer from it. Being deluged in 'misinformation' from a source that is so arrogant and uncaring, they scatter so much of what they perceive as vital information into my email, WhatsApp, SMS, Facebook, Instagram etc. that they make everything irrelevant – even...

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