We provide retail, hospitality and healthcare teams with software to help manage their multi-site businesses more effectively.
With solutions designed to support Operations, Compliance, HR, Buying, Project and Marketing teams, we are proud to be helping over 120+ of the best-known brands and retailers across more than 250,000+ locations and in 14 different languages.
Metro enables your business to plan its journey according to your business requirements, providing a clear illustration of key ‘application lines’, each having interoperability, removing the need for dozens of disparate applications.
Our mission is simple. To provide software solutions that allow you to ‘do business better’ – we constantly push for new & innovative ways to achieve this.
Foundation
The engine room of the RMS application suite, managing your business hierarchy, location attributes, security and authentication across the whole metro portfolio.
Designed to simplify and expedite deployment of metro modules across your business, its unique architecture means implementation times are significantly reduced.
Foundation provides the platform for personalisation of metro applications across multiple devices.
Unified Comms
The employee engagement application providing personalised communication and compliance activities.
Personalised homepages deliver a view of elements that you need to know, do or ask, as well as social communications, messaging, feedback, performance and much more.
Unified Comms covers all of your employee communication and compliance needs via voice, messaging, video, reporting, KPI, compliance and much more.
Process
A range of automated and intelligent application solutions.
Store Audits, Accident and Incident reporting through to Daily Checks, Petty Cash Management and Ordering.
The Process line provides you with visible compliance, workflow escalation and budget management, all adhering to legal requirements for Health & Safety, Accident Management and Trading Standards needs.
Workforce Management
A flexible and effective labour scheduling toolset, that can optimise scheduling drivers by store and by week, unique to individual store trading activities.
No need for hardcoded algorithms, the tool can adapt to your business as it changes.
Multi-currency support for hours, costs, supporting NI, holiday and sickness costs. Key KPIs based on labour match, cost of sale and productivity objectives.
Time & Attendance
Time and attendance provides you with an effective process to manage your weekly actuals using calculating timesheets and incorporates absence management, ad hoc payments and actual labour matching.
Time & Attendance ensures all your team members are paid correctly for the hours they work.
Employee Management
A simple and effective full human resources application.
From starters and leavers to change of details. Validation for bank details, NI, and address.
This line caters for all absence management and holiday planning requirements.
Self-service functionality for all employees for absence booking, schedule publications, training requests and availability to work.
Learning Management
An end-to-end learning management and accreditation solution.
Course bookings, tutorials, skill management, role plays with integrated videos.
Online accreditation, testing and scoring.
Accreditation management for certification renewals.
Print Controller
A full in-store portal providing you access to all styles of print materials, from shelf edge tickets, stickers, barkers, talkers and digital signage.
Integration with your ERP, price and product information ensures accuracy and adherence to corporate branding and trading standards.
Integration with 3rd parties such as Brandbank and BrandView, guarantees your in-store signage delivers you the best possible sales messaging and imagery.
Contract
A full Customer Relationship Management solution, providing you with a range of contract based sales activities.
Integration with credit check applications to enable basket building and customer offers.
Generation of customer specific contracts and data protection validation.
Activity Planner
Activity Planner is aware of all your resource requirements within the branch, from simple task management, daily / routine tasks, labour schedules and key project activities.
Project templates, critical paths, auto-calculation of resource needs based on a range of drivers i.e. number of products, square footage, store attributes, through to a flat allocation of time.
Full approval and workflow engine, enabling ‘what if’ scenarios and their impact to your plans. Gone are the days of the branch with ‘elastic walls’!
“We selected the RMS solution as we believe it provides the best retail solution for planning and managing store communications”
“RMS offered a SaaS solution so the implementation was very rapid and easy. We are able to change the look and feel ourselves and ensure we connect to the right audience”
“The configurability of this product is a major plus and has enabled us to not only launch quickly, but also change as and when we want to.”
Latest News:
Metro Live 2021 Update
With less than four weeks to go until Metro Live, we're excited to share a bit of what to expect on Thursday, 30th September. Kicking off at 10 am, we're going to be looking at a range of topics and solutions that we are sure you will find interesting. With expert...
Metro Live 2021…
Full details on the Metro Live event, including the agenda, how to register, and be part of our limited live audience will be coming very soon
Metro News – Spring 2021
Inside this edition: Team Life During Covid Marketing Metro Service News Product Updates • Metro Time (T&A soft clock – Web and App versions) • New Employee Satisfaction Survey features • Enhanced User-Based Audiences • Messaging Enhancements • New Store Visits...
RMS Blog:
Why Metro is the first choice digital workplace for retail, hospitality and healthcare.
Whether you're a small boutique business with a handful of employees or a global giant with thousands of co-workers worldwide, there are fundamental elements of the employee experience that every distributed business must address to succeed. But, as scale and...
Re-energising the shelf edge
Already responsible for benefiting many retailers with increased revenues and profitability, Metro Print Controller makes it simple to bring ‘tickets that sell’ to the shelf edge faster and more cost-effectively than ever before…
Marketing Metro During Covid
Rob Morgan: There is no doubt that lockdown brought with it many new challenges and required new communication and engagement strategies. Especially for those companies who found themselves suddenly working remotely. The RMS team are always asking, "What does this...
RMS Team Life During Covid
Karen Dyke: If someone said to be me back in March 2020 that we would still be in lockdown a year later, I wouldn't have believed them - but here we are, and what a year it has been! For RMS, in some ways, it has been business as usual. We have been blessed to be able...
A Year on in a New World…
As we entered 2020, with Brexit finally done and a new future ahead of us, as an economy there were green shoots of recovery and signs of growth - the media coverage of the high street however was all doom and gloom. We had all heard that Retail was on the brink of...
Communication – Can You Hear Me?
For many years I have debated the importance of communication… from a mainframe ‘point-to-point’ messaging system to the wonders of more recent communication tools, such as Teams and Zoom. In fact, in 2021, it’s fair to say we've all become communication LUNATICS! I...