We provide retail, hospitality and healthcare teams with software to help manage their multi-site businesses more effectively.
With solutions designed to support Operations, Compliance, HR, Buying, Project and Marketing teams, we are proud to be helping over 120+ of the best-known brands and retailers across more than 250,000+ locations and in 14 different languages.
Metro enables your business to plan its journey according to your business requirements, providing a clear illustration of key ‘application lines’, each having interoperability, removing the need for dozens of disparate applications.
Our mission is simple. To provide software solutions that allow you to ‘do business better’ – we constantly push for new & innovative ways to achieve this.
Foundation
Commonly referred to as the engine room of Metro, Foundation is the hub all Metro applications reside upon and is responsible for managing business hierarchy, location attributes, access control, and data feeds. In addition, it also incorporates our homepage designer.
This tool enables businesses to personalise the ‘look, feel, and functionality of all metro applications across multiple devices and platforms.
Unified Comms
Unified Comms is the employee engagement module within Metro and provides each user with personalised communication and compliance activities via personalised homepages.
Our dynamic and responsive web portal delivers content, tasks, social communications, messaging, feedback, performance, and more.
Process
Process adds a range of automated and intelligent applications, including the ability to complete Site Audits, capture Accidents, Incidents and undertake Daily Checks, Petty Cash Management and Sundries Ordering.
In addition, the module provides visible compliance, workflow escalation and budget management, each adhering to legal or policy requirements.
Workforce Management
A flexible and effective labour scheduling toolset, that can optimise scheduling drivers by store and by week, unique to individual store trading activities.
No need for hardcoded algorithms, the tool can adapt to your business as it changes.
Multi-currency support for hours, costs, supporting NI, holiday and sickness costs. Key KPIs based on labour match, cost of sale and productivity objectives.
Time & Attendance
Time and attendance provides you with an effective process to manage your weekly actuals using calculating timesheets and incorporates absence management, ad hoc payments and actual labour matching.
Time & Attendance ensures all your team members are paid correctly for the hours they work.
Employee Management
A simple and effective full human resources application.
From starters and leavers to change of details. Validation for bank details, NI, and address.
This line caters for all absence management and holiday planning requirements.
Self-service functionality for all employees for absence booking, schedule publications, training requests and availability to work.
Learning Management
An end-to-end learning management and accreditation solution.
Course bookings, tutorials, skill management, role plays with integrated videos.
Online accreditation, testing and scoring.
Accreditation management for certification renewals.
Print Controller
A full in-store portal providing you access to all styles of print materials, from shelf edge tickets, stickers, barkers, talkers and digital signage.
Integration with your ERP, price and product information ensures accuracy and adherence to corporate branding and trading standards.
Integration with 3rd parties such as Brandbank and BrandView, guarantees your in-store signage delivers you the best possible sales messaging and imagery.
Contract
A full Customer Relationship Management solution, providing you with a range of contract based sales activities.
Integration with credit check applications to enable basket building and customer offers.
Generation of customer specific contracts and data protection validation.
Activity Planner
Activity Planner is aware of all your resource requirements within the branch, from simple task management, daily / routine tasks, labour schedules and key project activities.
Project templates, critical paths, auto-calculation of resource needs based on a range of drivers i.e. number of products, square footage, store attributes, through to a flat allocation of time.
Full approval and workflow engine, enabling ‘what if’ scenarios and their impact to your plans. Gone are the days of the branch with ‘elastic walls’!
“We selected the RMS solution as we believe it provides the best retail solution for planning and managing store communications”
“RMS offered a SaaS solution so the implementation was very rapid and easy. We are able to change the look and feel ourselves and ensure we connect to the right audience”
“The configurability of this product is a major plus and has enabled us to not only launch quickly, but also change as and when we want to.”
Latest News:
RMS to attend the Retail Technology Show – 26-27 April 2023, Olympia, London
The Retail Technology Show is THE must-visit event for retail and hospitality organisations looking for the right tools, solutions and advice on how to enhance customer experience, increase operational effectiveness and drive sales. Aimed at retailers both in-store...
Queen Elizabeth II
RMS mourns the passing of Her Majesty Queen Elizabeth II. For more than seven decades, she dedicated her life to public service with dignity and devotion and inspired millions worldwide. Our thoughts and deepest condolences are with The Royal Family and the nation.
Metro Forum 2022 – Review
The 17th Annual User Forum held on Thursday 14th July was the first Metro Forum envisioned by RMS' Forum Steering Group – thanks to representatives from The Watches of Switzerland Group, Greene King, Ryman, The Entertainer and One Stop for the vision and input they...
RMS Blog:
Engaging and Motivating Employees
Employee motivation in the retail and hospitality sector can be a tough one to crack. In an industry that experiences circa 60% annual staff turnover, recent surveys have suggested that almost half of frontline retail and hospitality workers feel dissatisfied with...
What do the new Calorie Labelling Regulations mean for your business?
The Association of Convenience Stores (ACS) has detailed new guidance on the calorie_labelling rules that come into force from April this year, requiring retailers within the scope of the new regulations to add calorie and portion information to menus and displays of...
Relevance Fatigue
We all suffer from it. Being deluged in 'misinformation' from a source that is so arrogant and uncaring, they scatter so much of what they perceive as vital information into my email, WhatsApp, SMS, Facebook, Instagram etc. that they make everything irrelevant – even...
Be not afraid of going slowly, be afraid only of standing still…
It's December, and as always, budgets are coming soon. Now is the time when many businesses reflect on the year to date whilst simultaneously putting months of planning and preparation into play to ensure this year's "golden quarter" really delivers the numbers....
Act in haste, repent at leisure…
Act in haste, repent at leisure happens to be one of the best pieces of advice I have ever received and has served me well over the years, stopping me from making quite a few unnecessary and potentially costly mistakes. Believed to have been adapted from the...
Why Metro is the first choice digital workplace for retail, hospitality and healthcare.
Whether you're a small boutique business with a handful of employees or a global giant with thousands of co-workers worldwide, there are fundamental elements of the employee experience that every distributed business must address to succeed. But, as scale and...