Karen Dyke (CEO of RMS) took to the Connected Retail Stage at EuroCIS 24 and shared how Germany’s largest discount fashion and home goods retailer implemented Metro in over 4,400 stores and 14 countries to improve the communication to their employees, streamlining the on-site management of their stores, and minimising the administrative burden to speed up their business processes.
Retailers who want to succeed in an increasingly competitive environment can’t avoid digitalisation. By embracing digitalisation and interacting with customers and employees in new ways, retailers can pave the way to a competitive and more sustainable future. Paper, phone calls, and emails take up a lot of time, are prone to errors, and have become obsolete in the digital world.
Digitalisation and automation save time and costs along the entire internal and external service chain and significantly increase efficiency. Improved employee communication and a structured way of working also significantly increase employee satisfaction.
KiK Textilien und Non-Food GmbH
KiK Textilien und Non-Food GmbH (KiK) is a German textile discounter based in Bönen, Germany. Operating more than 2,500 stores in Germany, KiK is also active in 13 other European countries, operating more than 4,400 stores in total. The company’s name, KiK, stands for “Customer is King”. Internationally, around 29,000 employees contribute to its success, which has enabled KiK to grow in recent years. The long-term goal is to operate 5,000 stores across Europe.
The KiK project implemented RMS’ Metro software platform. Branded internally as ‘Digi.net’, the new digital store management system has been used to digitise information and processes within the sales organisation.
Click here to view a short video about the project and to download the full case study.
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