What have Brian and Colin got to do with it?

The Challenge

Caffè Nero is a European coffee house brand specialising in the creation of high quality Italian coffee. Their philosophy is really very simple: Premium Italian coffee. A warm and welcoming atmosphere. Good food and great personal service.

Caffe Nero approached RMS to look at solution opportunities to address key business issues due to their extensive growth throughout the UK, Europe and the United States. They needed to have clear visibility of over 700 outlets compliance, timely and appropriate communications, scheduling plans and processing payroll.

The Solution

Caffe Nero worked with RMS to deploy the RMS Communications, Workforce Management and Time & Attendance solution across their entire store estate. This enable Caffe Nero to target timely and accurate communications, tasks and request for feedback across their estate, personalising the application functions and information specific to the business user role. Caffe Nero also took advantage of the flexibility offered by the RMS Workforce Management Solution, to drive outlet scheduling based on sales targets, sales expectations, with full visibility throughout the organisation. An objective of 100% labour was set for all locations, and was achieved in less than three months.

Better Rotas In All Nero - B.R.I.A.N.

Comms On Line In Nero - C.O.L.I.N.


Labour Match


Payroll Accuracy Improvement


Net Promoter Score

B.R.I.A.N. & C.O.L.I.N. Key Benefits


Unified Communications

All Nero employees having access to latest business news, communications and actions, in a single location.


Full visibility of compliance in all locations

Labour Match

100% Labour Match achievement within 3 months across the estate, based on the scheduling drivers deployed.


Full visibility of future schedules planned and their implication ( no rear view mirror any longer )


Automated additional budget allowance based on location forecasted sales / clipping levels


50% Improvement in payroll accuracy
Automated payroll population
No over payments for leavers

Time & Attendance

Full visibility of holiday/absences, bookings and exposure


Full approvals process throughout the business

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