What have Brian and Colin got to do with it?
The Challenge
Caffè Nero is a European coffee house brand specialising in the creation of high quality Italian coffee. Their philosophy is really very simple: Premium Italian coffee. A warm and welcoming atmosphere. Good food and great personal service.
Caffe Nero approached RMS to look at solution opportunities to address key business issues due to their extensive growth throughout the UK, Europe and the United States. They needed to have clear visibility of over 700 outlets compliance, timely and appropriate communications, scheduling plans and processing payroll.
The Solution
Caffe Nero worked with RMS to deploy the RMS Communications, Workforce Management and Time & Attendance solution across their entire store estate. This enable Caffe Nero to target timely and accurate communications, tasks and request for feedback across their estate, personalising the application functions and information specific to the business user role. Caffe Nero also took advantage of the flexibility offered by the RMS Workforce Management Solution, to drive outlet scheduling based on sales targets, sales expectations, with full visibility throughout the organisation. An objective of 100% labour was set for all locations, and was achieved in less than three months.
%
Labour Match
%
Payroll Accuracy Improvement
%
Net Promoter Score
B.R.I.A.N. & C.O.L.I.N. Key Benefits
Unified Communications
All Nero employees having access to latest business news, communications and actions, in a single location.
Compliance
Full visibility of compliance in all locations
Labour Match
100% Labour Match achievement within 3 months across the estate, based on the scheduling drivers deployed.
Scheduling
Full visibility of future schedules planned and their implication ( no rear view mirror any longer )
Budgeting
Automated additional budget allowance based on location forecasted sales / clipping levels
Payroll
50% Improvement in payroll accuracy
Automated payroll population
No over payments for leavers
Time & Attendance
Full visibility of holiday/absences, bookings and exposure
Process
Full approvals process throughout the business
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