With more than 100 leading brands and retailers already registered to attend, we are delighted to confirm some of our guest speakers presenting at this years forum, with more to be announced shortly. An action-packed day will see presentations from these and other speakers on Thursday 27th June at Castle Malwood, Minstead, Hampshire.

The User Forum – starting 10:30 am through to 5 pm consists of short presentations, discussions & interactive seminars covering key topics designed to empower and enrich your business. Get hands-on experience of Metro and hear from customers directly as they share their successes and tips. Also, find out about the exciting developments we have in our roadmap for the future and be part of that process by sharing your thoughts and ideas.

Dominic Prendergast – Managing Director at OSS Retail. Dominic started his retail career in 1975 as a management trainee at Allders. In a 20-year career span with the company, he reached senior positions both in Allders Department Stores and Allders International. After 3 years with BHS as a Regional Manager, he spent 12 years as a Retail Director with The Early Learning Centre, Thorntons plc. and Jessops moving on to take the Managing Director role at Clery’s, Dublin until 2015. A true advocate of Oxford Summer School (OSS) he has been: a delegate in 1978, a committee member since 1995, Vice/Chairman from 2000 – 2002 and a speaker in 2004. After 2 years in the prime role of OSS Retail Committee Chairman, he headed the evolution of the programmes and is leading the brand into the future as its Managing Director.

Chris Heap – Digital Transformation Lead at Microsoft UK. Chris is fascinated by consumer behaviour and how to influence their decision making. This has unpinned his 20-year career spanning advertising, media, marketing and strategy consulting in the retail and consumer market. In this time, he’s helped retail and consumer organisations create visions, strategies and innovation programmes to help them engage connected consumers and grow their business in the digital economy.


Phillip Adcock – Managing Director at SBXL. Phillip is a leading authority in shopper behaviour. With more than 30 years of human behavioural research, he has developed a unique ability to identify what it is that makes people tick, both psychologically and physiologically. Phillip has developed his skills by combining the teaching of experts on numerous aspects of neuroscience, psychology and emotion within his professional role of helping leading brands and retailers better understand how to communicate with their shoppers.

Cara Macdonald – Retail Ops Coordinating Manager at DFS. Having been working in Retail for the last 15 years Cara loves utilising her experience to produce retail-based solutions that can support any of the wider team she works alongside. Having supported the launch of several national business initiatives over the last few years Cara is now working with DFS, the number one sofa specialist in Europe, to implement Metro into their business. DFS has more than 120 stores across the UK, Ireland, the Netherlands and Spain and employs over 3,600 people.

This event has now ended, however, you can register now for Metro Forum 2020 – Thursday 9th July 2020, starting 10:30 am through to 5 pm, the forum consists of short presentations, discussions & interactive seminars covering key topics designed to empower and enrich your business.

Please note: This event is designed for those interested in using Metro within their business as well as existing Metro customers. If you are a supplier to the retail, hospitality or healthcare industries please contact Rob Morgan at RMS before registering for the event to check availability.


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