With now more than 120 leading brands and retailers set to attend Metro Forum 2019, we are delighted to confirm three more superb guest speakers presenting at this year’s event. This action-packed day will see presentations from The Watches of Switzerland Group, The Entertainer, and Feed It Back, in addition to speakers from DFS, One Stop Stores, Microsoft, SBXL, and OSS Retail. 


Stacie Malek-Wood and Aron Simpson-Webb – Communications Team at The Watches of Switzerland Group. With a combined twelve years of experience in their current communications roles at The Watches of Switzerland Group, Stacie and Aron have expansive and unique experiences on how to communicate and engage effectively within the luxury retail sector. Having adopted Unified Comms in 2016, Stacie and Aron have steered the Group’s communications and engagement levels to new heights. From the early inception of a simple news and compliance platform, ONE (the name given to the platform for its all-encompassing vision) has developed significantly into the beating heart of company communications. Achieving enviable rates of engagement and consistently developing the platform, Stacie and Aron are huge advocates of listening to feedback, never resting on what has been achieved, and constantly working to further improve towards their internal communication strategies.

Steve Shepherd – Head of Operations & Customer Service at The Entertainer has responsibility for Retail Operations, Customer Service & UK Partnership Relationships at The Entertainer, a fast-paced rapidly expanding retailer of Toys. Having joined The Entertainer family in 1995 Steve has worked his way through many roles to gain significant knowledge of retail, ensuring his knowledge has come from on the floor experience. Following the recent acquisition of Early Learning Centre from Mothercare he now heads up the support function that will drive the brand in the UK, along with an established toy offering within 85 Matalan stores. The Entertainer’s relationship with the RMS Team and the use of Metro now extends to over 10 years.

Julia Platia, Head of Client Services at Feed It Back heads up Client Services at Feed It Back looking after some of the UK’s top hospitality brands such as Pitcher & Piano, Café Rouge, Bella Italia, Pho and Las Iguanas. A former owner/operator of a cocktail bar and restaurant, Julia is passionate about helping food and drink businesses to listen to their guests’ feedback and take action to improve. Julia and her team ensure that General Managers, Operations Managers and Head office staff get the most from the platform. Feed It Back tracks the word on the street about operators, through immediate feedback on experiences and online review platforms, such as Facebook and TripAdvisor. It aggregates all feedback into one easy to use platform that allows operators to efficiently deal with feedback they otherwise wouldn’t have heard, reward employees for excellent service and turn negative experiences into positives.


This event has now ended, however, you can register now for Metro Forum 2021 – Thursday 8th July 2021, starting 10:30 am through to 5 pm, the forum consists of short presentations, discussions & interactive seminars covering key topics designed to empower and enrich your business.

Please note: This event is designed for those interested in using Metro within their business as well as existing Metro customers. If you are a supplier to the retail, hospitality or healthcare industries please contact Rob Morgan at RMS before registering for the event to check availability.



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