COVID-19 Update – 18th March 2020

As a result of the statement from the Prime Minister Monday 16th March, and further updates released since, as a Business, RMS have decided to implement a ‘work from home’ policy effective as of Wednesday the 18th March 2020. All meetings with customers will now be carried out via Screenshare / Conference Call. All helpdesk calls should follow the normal process. This will remain in place until further notice.

Our number one priority is the safety, health and wellbeing of our colleagues and customers and therefore we have also implemented a number of new procedures to ensure we are aligned to the guidelines published by Public Health England:

  • We have implemented frequent cleaning and sanitising within our offices, particularly in high use areas including door handles, desks, canteen and toilets. All colleagues have been issued with guidance on how to thoroughly wash their hands, and are being encouraged to ensure this is done regularly. Hand sanitiser is available at reception and throughout our offices.
  • We are in daily contact with colleagues working from home to ensure they and their families are fit and healthy, and to ensure that workload/business priorities continue to be met. Colleagues have been provided with guidance on the symptoms that relate to COVID-19 and what they must do if they feel unwell.
  • We are constantly reviewing the situation as the Government / PHE guidance evolves and we as a community learn more about COVID-19. For more information and guidance please visit:

We continue to extend our gratitude to all healthcare professionals assisting those in need. Lastly, please keep safe, keep well, and keep alert!


COVID-19 Statement – 6th March 2020

RMS wants to reassure all Metro customers of our service continuity while the current outbreak of COVID-19 is progressing. While there is no foreseen impact on RMS’ operation or services we wanted to provide some detail on our preparation should the situation change.

Impact to systems – Metro is using Microsoft Azure platform for all SAAS, which is designed for Supporting systems remotely.  A general principle of cloud service operations is remote management and administration, which forms part of RMS’ comprehensive business continuity programme. In addition, Microsoft also has a comprehensive business continuity programme, details of which can be found at

Impact to location – Our Metro team are working at various different locations in the UK, Europe and Australia as well as the Office location at Castle Malwood and have the ability to securely administer the service to you without direct access to the office at Castle Malwood.

Impact to People – Our Metro Support team, responsible for managing the service, all have access to the required resources to take actions from home or the office. Our on-call rotation allows for sustained support should issues arise and ensures that resources are available should individuals fall ill.

While RMS put our Metro teams safety at the forefront, we wish to do the same for our customers. This may mean we will be conducting more meetings remotely whilst any spread of Coronavirus progresses. As always our customers and their business needs are our priority.

To anyone impacted by COVID-19, we wish you and yours a speedy recovery and extend our gratitude to all healthcare professionals assisting those in need.

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