Black Friday (the day after Thanksgiving when Americans traditionally start their Christmas shopping) and Cyber Monday have become growing phenomenon’s for UK shoppers seeking a bargain on their Christmas shopping.
For retailers, the build-up to this event, along with flash deals on the day itself and throughout the weeks and months leading to Christmas, brings its own set of challenges. Ranging from maintaining on-shelf availability to changes in merchandising, from scheduling staff over busy periods to replacing missing Point of Sale material. It’s a similar story in hospitality – with new seasonal menus to implement, extra barrels of beer to order and Christmas parties to be catered for – they all require the right ingredients for success.
Many employers also see a loss of focus and a drop in productivity as employees also want to secure the best deals, and teams become exhausted by the extra demands thousands of customers make on them (plus the odd one or two nursing a hangover from their own overindulgence!). So just how do you keep it all on track and ensure Black Friday turns into a golden quarter?
Retailers and hospitality businesses have reams of information and plans to communicate to colleagues across many sites, and this requires a lot of planning. They also need agile, engaging tools to help execute the perfect customer experience and this is where Metro Software comes in!
From a planning perspective, Metro’s Activity Planner enables your business to see what is happening across the business, including where there is capacity to deliver additional activities and events. With automated workflow, project templates, critical paths and auto-calculation of resource and task scheduling, Activity Planner ensures optimal planning, delivery and communication of all major activities.
For concise communications and compliance, Metro’s Unified Comms and Process lines provide the very best personalised experience. Compliance activities via personalised homepages deliver plans, tasks, social communications, messaging, feedback and more directly to each user via any internet-connected device, in any format from text to voice and video. Designed with today’s mobile workforce in mind, Unified Comms ensures team members only receive information relevant to their role as, when and where they are working.
For outstanding staff scheduling, Metro’s Workforce Management line delivers a flexible and effective labour scheduling toolset that optimises staff rotas by site, department, week and unique store trading activities. Automated schedules can be created well in advance and at the press of a button be updated and changed taking in consideration sales, costs, budgets, skills and availability before being communicated to everyone.
For on-demand Ticketing, Metro’s Print Controller line delivers best in class Point of Sale material and Shelf Edge Labelling at the shelf edge. A full in-store print portal provides instant access to all styles of print material, from shelf edge labels, ingredient and allergy stickers to shelf talkers and digital signage. Integrated with Unified Comms, Metro Software from RMS recognises that communication to both store teams and customers is paramount to driving sales, compliance, customer experience and engagement.
RMS has all the tools you require this Christmas to make your Black Fridays, Cyber Mondays, or whatever day of the week a complete success. Request your personalised demo today.