It’s December, and as always, budgets are coming soon. Now is the time when many businesses reflect on the year to date whilst simultaneously putting months of planning and preparation into play to ensure this year’s “golden quarter” really delivers the numbers. However, if the past two years have shown us anything, even the best-laid plans can go awry. 


2022 will unquestionably present new challenges – be this the ongoing transition into the “new normal”, the continuous shift in consumer behaviour or the impact of inflation and a potential rise in interest rates. All these changes present the need for businesses to react, change, adapt and think differently. Operators from all sectors remain under increasing pressure to reduce costs, drive productivity, and up their service levels. They also need to implement the new National Living Wage, which sees a 6.6% increase, meaning, unless your business is suddenly going to sell more or be 6.6% more productive overnight, then you’re going to be doing much more for much less. 

Every budget season, and this one in particular due to the challenges caused by COVID, retailers, hospitality and healthcare operators are finding themselves asking where do I even start? Looking at new ways of working, investing in technology to automate as much as possible or making significant changes to the proposition or service strategy are options all businesses should consider. 

Creating a master strategy, however, is too big and complex in most businesses, with “point solutions” all too often ending up siloed, inflexible and expensive to manage. Moreover, extensive cross-function strategies are also challenging to agree on, more often than not, resulting in death by a thousand cuts. The answer, therefore, is modular – the ability to gain immediate value without jeopardising scalability in the future whilst hitting business pain points in order of priority.

Be not afraid of going slowly, be afraid only of standing still – Chinese Proverb.

For some of us, standing still or simply trading ‘as is’ is an option. But, for others, taking a small step, a day at a time, can help our business change and evolve. Because Metro is modular, it can be both tactical and strategic in its goals. With over 100 applications, our Customers can take these steps to improve their business, engage with their employees, improve efficiency and compliance, and communicate to the front line. Metro enables businesses to select only the modules they need when it suits their business (prioritised by benefit, pain point or available resource).  

However, this flexibility extends much deeper than simply selecting from a menu of modules and applications – Metro uses a common Foundation layer across all modules, meaning once one has been deployed, additional applications can be quickly and more easily added. Metro’s Foundation includes common business logic that all other applications leverage, which helps enforce data handling standards and ensures accuracy across the complete range of Metro applications. For example, when an application asks for user information, all applications get the same set of user information.

Today’s business environment demands agile, tested, and trusted solution partners, and this is where the RMS team sets itself apart. Blessed with a continual live stream of insight and ideas that stem directly from many of the most recognisable brands you most probably enjoy yourself, our development roadmap continually evolves based on their needs and feedback.

Drop us a line today to find out how Metro and the RMS team can help your business react, change, adapt, and think differently.


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