RMS Metro Case Study and Video – KIK
RMS Metro Case study – Kik (German Language)
RMS Metro Case study – Kik (German Language/English Subtitles)
RMS Metro Case Study – KIK
RMS Metro Case Study – KIK
We provide retail, hospitality and healthcare teams with software to help manage their multi-site businesses more effectively.
Designed to support Operations, Compliance, HR, Project and Marketing teams, Metro enables your business to plan its own unique journey according to its own special requirements, whilst at the same time removing the need for a patchwork of disparate applications.
Developed by RMS, many of the best-known retail, hospitality, and healthcare brands trust Metro each day to connect, engage and empower their digital workforce and manage their multi-site businesses more effectively.
The RMS mission is simple. To provide software that allow you to ‘do business better’ – Metro provides new, innovative, cost effective ways to achieve this.
Metro Foundation
Commonly referred to as the engine room of Metro, Foundation is the hub all Metro applications reside upon and is responsible for managing business hierarchy, location attributes, access control, and data feeds. In addition, it also incorporates our homepage designer.
This tool enables businesses to personalise the ‘look, feel, and functionality of all metro applications across multiple devices and platforms.
Unified Comms
Unified Comms is the employee engagement module within Metro and provides each user with personalised communication and compliance activities via personalised homepages.
Our dynamic and responsive web portal delivers content, tasks, social communications, messaging, feedback, performance, and more.
Process
Process adds a range of automated and intelligent applications, including the ability to complete Site Audits, capture Accidents, Incidents and undertake Daily Checks, Petty Cash Management and Sundries Ordering.
In addition, the module provides visible compliance, workflow escalation and budget management, each adhering to legal or policy requirements.
Workforce Management
A flexible and effective labour scheduling toolset, that can optimise scheduling drivers by store and by week, unique to individual store trading activities.
No need for hardcoded algorithms, the tool can adapt to your business as it changes.
Multi-currency support for hours, costs, supporting NI, holiday and sickness costs. Key KPIs based on labour match, cost of sale and productivity objectives.
Time & Attendance
Time and attendance provides you with an effective process to manage your weekly actuals using calculating timesheets and incorporates absence management, ad hoc payments and actual labour matching.
Time & Attendance ensures all your team members are paid correctly for the hours they work.
Employee Management
A simple and effective full human resources application.
From starters and leavers to change of details. Validation for bank details, NI, and address.
This line caters for all absence management and holiday planning requirements.
Self-service functionality for all employees for absence booking, schedule publications, training requests and availability to work.
Metro Apps
Metro Apps provides access to our most popular metro modules where online and offline connectivity is essential.
Apps include Self-Service, Metro Time (soft clock), Site Visits, Support Desk and Metro Teams.
Print Controller
A full in-store portal providing you access to all styles of print materials, from shelf edge tickets, stickers, barkers, talkers and digital signage.
Integration with your ERP, price and product information ensures accuracy and adherence to corporate branding and trading standards.
Integration with 3rd parties such as Brandbank and BrandView, guarantees your in-store signage delivers you the best possible sales messaging and imagery.
Activity Planner
Activity Planner is aware of all your resource requirements within the branch, from simple task management, daily / routine tasks, labour schedules and key project activities.
Project templates, critical paths, auto-calculation of resource needs based on a range of drivers i.e. number of products, square footage, store attributes, through to a flat allocation of time.
Full approval and workflow engine, enabling ‘what if’ scenarios and their impact to your plans. Gone are the days of the branch with ‘elastic walls’!
Latest News:
RMS joins Forma Innovations to strengthen retail expertise
RMS, the company behind the Metro digital workplace platform, is now part of Forma Innovations. Forma Innovations brings together four specialist retail businesses – RMS, CADS, StoreSpace Insights and Prosper – each with a proven track record of helping retailers and multi-site operators improve performance, simplify operations, and create better customer and employee experiences.
Metro Connect 2025 – That’s a Wrap
Metro Connect 2025 was our biggest and most impactful forum yet – packed with real-world insights, customer stories, and hands-on updates from Metro users and partners. Thank you to everyone who joined us and helped make it such a success.
Metro Connect Speaker Announcement – VoCoVo
We’re pleased to welcome VoCoVo to Metro Connect 2025. Their session will explore how real-time voice communication is helping retail and hospitality teams work smarter, reduce friction, and deliver faster, more responsive service
Metro Connect 2025 – What to Expect
Metro Connect 2025 brings together senior retail and hospitality professionals for a day of insight, collaboration, and innovation. Hear from industry leaders, explore real-world success stories, and discover how Metro is helping businesses work smarter.
RMS Blog:
Time to Budget for 2026: Invest in What Will Deliver Results
Retail and hospitality leaders are starting to plan for 2026. Rising costs make it vital to invest wisely. Metro helps you cut admin, engage teams, and improve performance while keeping budgets under control.
What Does Employee Engagement Really Mean?
You can’t make people care—no matter how many tools or perks you throw at them. Real engagement starts with trust, relevance, and giving people a reason to show up.
From Chaos to Clarity: How Metro Helps Retail Leaders Build Smarter, Stronger Teams
When leaders feel overwhelmed, it’s often due to a lack of clarity—not capability. This post explores how Metro helps teams set clear priorities, assign ownership, and track progress without the need for constant oversight.
Talent Unlimited – A Special Offer for Metro Connect Attendees and RMS Customers
Thanks too to everyone who attended Metro Connect 2025 and especially to those who applied for the role of Super Villain - there’s clearly some untapped mischief out there! As a thank you, Talent Unlimited are offering all RMS customers (and those companies that...
RMS are attending The Efficiency Debate
RMS will be at The Efficiency Debate this June, joining leading retailers to explore how smarter tech can drive performance. Visit our stand to see how Metro helps multi-site businesses work more efficiently.
How UK Retailers Can Offset Wage Increases Without Hurting Profitability
Aldi to raise hourly pay for UK store staff (source: TRB) - Lidl GB raises store workers pay by 2.8%, above inflation rate (source: Reuters) - B&Q increases pay for over 15,000 store employees (source: Retail Gazette) - Next to trial self-service tills amid £67m...
Navigating National Insurance Changes: A Guide for Retailers
In last week’s Budget announcement, Rachel Reeves, the new Chancellor of the Exchequer, outlined sweeping changes to employer National Insurance Contributions (NICs) set to take effect in April 2025. Representing one of the most substantial tax shifts in recent years,...
Budget 2024: Minimum wage set to rise by 6.7%
The chancellor has confirmed that the minimum wage is set to rise by 6.7% next year, reaching £12.21 an hour, ahead of today's budget. This increase is more considerable than many anticipated, and combined with rising employers' national insurance contributions, it...
Email: The Business Black Hole – And How to Escape It!
In the vast universe of business communication, a phenomenon threatens to swallow productivity whole: the email black hole. Like its cosmic counterpart, this digital vortex seems to have an insatiable appetite, consuming time, attention, and efficiency with alarming...
Are you looking to enhance communications, ensure compliance, and boost employee engagement?
Are you striving to enhance communication, ensure compliance, and boost employee engagement? Or do you face challenges in managing service needs, such as scheduling the right staff with the appropriate skills at the right times? Whatever your needs, Metro can help....