22nd May 2019, Castle Malwood, Minstead – Hampshire.
Retail Manager Solutions is delighted to announce that DFS, the number one sofa specialist in Europe, has chosen Metro to enhance its Team Communications, Engagement, Task Management and Compliance.
Metro‘s Unified Comms and Process modules enable DFS to manage Team Communications, Engagement, Task Management and Compliance across its portfolio of stores. This includes the ability to send voice, video and written communications to individuals working across locations, ensuring that they only hear, see and read information or tasks that are relevant to them or their role. All Metro modules (of which there are nine to choose from), operate seamlessly with each other, using a common platform called ‘Foundation’, removing the need for the use of several different applications and consolidating the modules into one interconnected suite.
DFS is the leading retailer of sofas and living room furniture in the UK, with more than 120 stores across the UK, Ireland, the Netherlands, and Spain. DFS employs over 3,600 people, from production and supply chain to retail and administration.
Cara Macdonald, Retail Operations Co-Ordinating Manager at DFS commented: “For DFS, RMS and Metro are the perfect fit. It’s been a pleasure working with the team in rolling out the Unified Comms element, knowing that it is going to offer great support to our retail teams.”
Karen Dyke, RMS’ Managing Director said, “We love working with the DFS team in Doncaster. The passion shown by the team has been fantastic delivering a great solution in such a short space of time.”
Roll out of the solution has already commenced and will be completed by the end of June this year (2019).
- DFS has been making furniture for five decades and hand-makes every sofa to order. With years of experience going into hand-crafting tens of thousands of sofas every year at its three factories in Yorkshire and Derbyshire, DFS is the biggest sofa manufacturer in Britain.
- DFS has more than 120 stores across the UK, Ireland, the Netherlands and Spain and employs over 3,600 people.
- DFS offers a free 15-year guarantee on all sofa frames and frame springs.
- DFS has become the first and only UK furniture retailer to be certified to BSI’s (British Standards Institution’s) Kitemark™ for upholstered furniture. The BSI Kitemark is one of the most established and recognised symbols of quality and safety throughout the world, giving consumers the confidence that a product or service goes above and beyond standard levels of quality, and can be trusted to meet the highest levels of safety and reliability.
About Retail Manager Solutions
RMS provide retail, hospitality and healthcare teams with software tools that help manage multi-site businesses more effectively. With solutions designed to support Operations, Compliance, HR, Buying, Project and Marketing teams, our Metro software connects everything…your organisation, your colleagues, your processes, and your customers.
RMS are proud to be helping almost 100 of the best-known brands, across more than 14,000 locations and in 14 different languages. The RMS mission is simple. To provide software solutions that allow you to ‘do business better’ – RMS constantly push for new & innovative ways to achieve this.