Communication is a vital skill in pretty much any environment that involves people, however, when it comes to communication in the workplace, good communication is integral to business success – something the team at RMS understand all too well.

Workplace communication isn’t just about passing on information, instructions and tasks en mass. It is also about mitigating conflict which is often down to not communicating efficiently, or not communicating at all. It is also an important factor in the creation and maintenance of professional working relationships, profitability, team effectiveness and employee engagement. Here are 3 key benefits to having effective workplace communication:-


Tension and conflict in the workplace can be destructive if not dealt with – it kills morale, creates disharmony, destroys productivity and often ends up costing you more than you might imagine (lost sales, poor service, staff retention etc.). More often than not, regardless of the conflict, poor communication is usually an underlying factor and typically comes down to either a misunderstanding (and the associated frustration of feeling misunderstood), not understanding how others communicate (and sending content to the wrong people, via the wrong channels, at the wrong time), or the feeling that emotional needs are not being met (leading to employees feeling undervalued, disengaged and taken advantage of).

Metro Unified Comms enables businesses to send information to the right people, in the right locations, in the right format and at the right time. It also allows recipients to respond and confirm that content or tasks have been understood or actioned. Content can include videos, voice messages and surveys enabling your business to drive productivity, monitor compliance and sense-check morale.


Communicating in the workplace is much more than just talking – it’s about connecting with people on an emotional as well as professional level. To do this, it’s essential to have the right tools in place but to understand employees’ needs, talents and skills. Providing teams with the ability to pass on and receive feed back is key in all this, which is why Metro contains numerous ways team members can become engaged.

For example, Unified Comms’ survey tool enables businesses to set up targeted and ongoing surveys for completion, enabling employees to feedback anything from best-practice to personal concerns and issues directly to Head Office. In addition, a simple to use KPI tool-set can present how each employee and the business is doing against their targets and goals. There are also options for instant messaging that includes ’gamification’ options to encourage inter-location competition across the user population in a more social context.

One of the most powerful benefits of better communication is a more engaged workforce. These people are in general better aligned with company objectives and have a much higher sense of involvement, pride and ownership within the business.


Employee engagement plays a significant factor in driving the productivity of a workforce. Increased communications help foster a more productive and talented workforce in many ways. For example, in a well connected and engaged business, team leaders and managers better understand the talents and skills of their team members and can put these to best use.

Metro’s Employee Management application groups employees not only by the location or department they work in but can do so by their skill sets and aspirations. The ability to understand this information enables employers to more effectively schedule staff, nurture talent, and motivate team members to become a much more dynamic multi-skilled workforce. This increased value translates directly into higher morale, a more positive and satisfying work environment, lower staff turnover, and an improved connection between co-workers and head office teams, with better relationships between managers and team leaders.

So, what’s the answer?

Good communication isn’t enough in an increasingly competitive business environment.  It’s no longer just about being able to correctly and concisely present information and ideas. It’s also not just about mitigating conflict or creating a more constructive working environment. Good communication needs to be Great.

Picture of RMS' 2019 Metro Map with key benefits shown below

Great communication is best achieved one to one, which is why Metro is provided on a per site basis – with unlimited users – if your communications strategy is charging you on a ‘per user bases’, it’s likely to be costing you more than you think. At RMS we want every employee to be using Metro to communicate, feed back and engage with colleagues around their business.

Communication is central to overall team performance, productivity, development, creativity, culture, engagement and fulfillment. Book 5 mins with us today to find out more.

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