by david waddington | RMS Blog, Unified Comms
An organisation’s IT Infrastructure very rarely consists of the latest technology, services and applications. In fact, some systems may be decades old but are still reliable and essential to the business. Other services may be provided by 3rd parties and outside of...
by david waddington | RMS Blog, Unified Comms
Alexander Graham Bell invented the telephone in 1876, a method of communication that has truly stood the test of time. Today, business applications are integrating with voice communication to bring productivity benefits to users. RMS is no exception in recognising the...
by david waddington | RMS Blog, Unified Comms
The Good, the Bad and The Ugly. In the youth world today, Social Networking tools are used, as a matter of fact, an assumption and expected. Indeed for those of us that are parents, the thought of IM and Facebook discussions happening between two youngsters sitting on...
by david waddington | RMS Blog, Unified Comms
The problem with email….. I know very few retailers who have implemented email and genuinely believe it has increased the efficiency of their store teams, in fact, quite the opposite. The use of email in the retail environment can be thought of as a potent modern...
by david waddington | Metro, RMS Blog, Unified Comms
So many retailers push out a relentless stream of task, news, instruction and information to their stores, but have little or no idea as to how much is being read, let alone processed by the recipients. If recipients are not reading things, then how are they...
by david waddington | RMS Blog, Unified Comms
Using API’s within software can enable integration to a wealth of additional capability, particularly from similarly architected products. One of the most exciting areas is telephony integration, with many specialist companies now offering cloud-based voice and...
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